Refund policy

Our 30-day returns policy provides that, after receipt of an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags and must be contained in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at rinovaitalia@libero.it. Returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at rinovaitalia@libero.it.

Damage and problems
Inspect your order upon receipt and contact us immediately in the event of defects or damage, or if you have received the wrong item. In this way, we will be able to assess the problem and make sure it is resolved.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care products (for example beauty products). In addition, we do not accept the return of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept the return of items on promotion or gift cards.

Exchanges
The quickest way to make sure you receive what you want is to return the item you received and, once the return has been accepted, to purchase the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags and must be contained in its original packaging. You will also need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you to let you know whether or not the refund has been approved. If approved, you will receive the refund automatically within 10 business days via your original payment method. It may take some time for your bank or credit card company to process the refund and make it visible.
If more than 15 business days have passed since the approval of your return, contact us at rinovaitalia@libero.it.